Household members
For family managers, family members, household staff and drivers, whether you sign in with an email address or a username.
- Open Settings (the gear icon), then Account.
- Tap Delete my account, then Delete my account again.
- Enter your current password and type DELETE to confirm.
You'll see "Your account has been deleted." If the same account also belongs to another household, only your membership in this household is removed and your account stays for the other household.
Household owners
Deleting the household deletes your owner account with it.
- Open More, then Settings, then Household.
- Optional: tap Download a copy to save the household's records first.
- Tap Delete household, then Delete household again.
- Enter your current password and type the household's exact name to confirm.
You'll see "Your household and account have been deleted." If your account also belongs to another household, your account is kept for that household.
Before you delete: every member loses access, and all of the household's tasks, notes, events, products, product photos, shopping requests, purchases and receipt photos are deleted. Download a copy saves the household's records as a file. It lists photos but does not include the photo files themselves, so save any photos you want to keep separately.
Signed in without a household
If you created an account but haven't set up a household yet, tap Delete my account on the Set up your household screen, then Delete permanently. Enter your current password and type DELETE to confirm.
If you can't sign in
- Email accounts: email support@housebee.app from the address you use to sign in, with the subject Delete my HouseBee account. Owners, tell us whether the whole household should be deleted.
- Members who sign in with a username: ask your household owner to remove you, or email us with your household code and username. Because these accounts have no email address, we may confirm the request with the household owner.
We confirm the request by replying, then delete the account and let you know when it's done.
What is deleted
- Your sign-in account: name, email address or username, and password.
- Your membership in the household and your active sessions on your devices.
- For a household owner who deletes the household: the household and everything in it, including every member's access, tasks, notes, events, products, product photos, shopping requests, purchases and receipt photos.
What may remain
- If the household continues after you leave, records that belong to it, such as a task you completed or a receipt in a monthly report, can stay with that household. Ask us and we will delete them or remove your name from them.
- A record that the deletion was completed, containing only identifiers and times, kept for 30 days and then removed.
- Information we must keep to meet a legal obligation.
- Copies in server logs or backups, which are deleted as they expire.
How long it takes
Deleting in the app takes effect straight away. If it is interrupted, for example because the app closed or the connection dropped, our server finishes the deletion automatically, normally within 24 hours. Requests by email are completed within 30 days of confirming them, and usually sooner. You can read more in our Privacy Policy.